| 1. |
How do I request a zero balance Statement showing my payment was received? |
| 2. |
Why didn't I ever receive the "first" bill and now am getting a "second notice"? |
| 3. |
How do I get my bill adjusted if it wasn’t coded right? |
| 4. |
How do I file a complaint about quality of care or being overcharged? |
| 5. |
What is the status of my Charity Care Application? |
| 6. |
How do I update my address, name, date of birth, and other personal information? |
| 7. |
Why do I keep getting a different account number? |
| 8. |
Why do I need an official payment plan? |
| 9. |
Why do you send me a letter to contact my insurance? Why don’t you call them? |
| 10. |
What is the phone number for the collection agency my account was sent to? |
| 11. |
Why does it take so long for my insurance company to process my claim? |
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| 1. |
How do I request a zero balance Statement showing my payment was received?
e-Mail or call Customer Service at 530-543-5930 for Barton or 775-782-1625 for Carson Valley Medical Center.
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| 2. |
Why didn't I ever receive the "first" bill and now am getting a "second notice"?
Please e-Mail or call Customer Service.
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| 3. |
How do I get my bill adjusted if it wasn’t coded right?
Contact Customer Service.
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| 4. |
How do I file a complaint about quality of care or being overcharged?
Must be in a written form, attention QA Department, preferably attention to Customer Service with the details of your concerns.
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| 5. |
What is the status of my Charity Care Application?
Contact your Customer Service Representative.
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| 6. |
How do I update my address, name, date of birth, and other personal information?
Contact Customer Service for change of address. Contact admissions for name change and birth date corrections; please submit proof of these changes.
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| 7. |
Why do I keep getting a different account number?
For accounting and insurance billing purposes, these are paid by dates of service, so every date of service is assigned a different account number.
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| 8. |
Why do I need an official payment plan?
By agreeing to an interest free, no fee or penalty payment plan, we keep your account internally with our system to keep it from aging out to an outside source, who would charge interest.
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| 9. |
Why do you send me a letter to contact my insurance? Why don’t you call them?
As your contract is between the policy holder and the insurance company, we ask that the policy holder contact the insurance company because they are requiring that you personally respond to their question.
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| 10. |
What is the phone number for the collection agency my account was sent to?
- Barton Hospital and MSO physicians uses J and L Teamworks at 800-481-6006
- Carson Valley Medical Center uses National Business Factors at 800-845-5392
- Tahoe Emergency Physicians uses CMRE at 800-783-9118
- Barton and Carson Valley Medical Center also use Rash and Curtis at 866-729-2722.
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| 11. |
Why does it take so long for my insurance company to process my claim?
Most claims are processed within a 30 day period once all billable information is sent to them. Please contact your insurance company directly to ask why there is a delay or go online to their website.
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