Patient Satisfaction Quality Ratings
What is CHART?
Barton Hospital participates in the California Hospitals Assessment and Reporting Taskforce (CHART). This report is one of the most comprehensive in the nation to report on hospital performance. This report includes data from 70% of California hospitals.
Satisfaction is looked at over seven categories. Every three months, CHART publishes patient satisfaction scores. The numbers below compare Barton's rating with the average rating for all other hospitals participating in the CHART patient satisfaction survey.
Participating in the California Hospital Assessment and Reporting Taskforce (CHART) provides Barton the opportunity to guide our efforts on improving patient satisfaction with their healthcare experience. The CHART survey provides information that allows us to see the areas where patients rated us well and areas that were not rated as good. Barton makes concentrated efforts to provide patients with a hospital experience that will complement and enhance their medical care. All Barton employees receive specific training to recognize and respond to patient’s emotional needs while delivering high quality medical care. Utilizing the CHART data Barton works continuously to create a culture and environment that promotes Continuously Exceptional Care. Any questions regarding Barton HealthCare System participation in CHART or our score can be addressed by Paul Fisher, Guest Relations Coordinator. He can reached by phone at 530-543-5953 or e-mail at pfisher@bartonhealth.org.
| Data listed is from the First Quarter of 2010. | Barton's Score |
CHART Average |
| Continuity and Transition | 72% | 66% |
| This category measures patient satisfaction regarding how completely we prepared them for recovery at home following their hospital stay. It asks questions related to medication, signs indicating potential health concern and resources making recovery trouble-free. | ||
| Coordination of Care | 55.6% | 54.7% |
| This category measures a patient’s opinion on how efficiently we provided treatment. It ask questions related to how smoothly tests and procedures were scheduled and performed and if doctors and nurses said the same things in regards to their diagnosis and treatment. | ||
| Emotional Support | 63.9% | 58.3% |
| This category measure how well we did meeting a person’s emotional needs surrounding their illness and treatment. It asks questions about our doctors and nurses ability to reducer their fears and anxiety and their availability to talk with about concerns. | ||
| Information, Education, and Communication | 57.5% | 55.4% |
| This category measures how well we provided information on all aspects of a person’s treatment, such as, medication, wait times, medical condition, and procedures. | ||
| Involvement of Family and Friends | 66.6% | 64.5% |
| This category measures how well we did involving important people in a patient’s treatment to create the support needed to help recovery | ||
| Physical Comfort | 60.4% | 56.5% |
| This category measures a patient’s opinion on how well we attended to their physical pain or discomfort, as well as, provided a comfortable and restful environment. | ||
| Respect for Patient Preferences | 69.9% | 70.2% |
| This category measures a patient’s opinion on how well the doctors and nurse treated them with courtesy and respect, as well as, involving them in their treatment choices. | ||
Barton created a Task Force that meets regularly to discuss and develop ways to address our patient's satisfaction with their healthcare experience. One of the things we do is have our care givers meet weekly with patients and their families to look for ways we can create a more exceptional patient experience. Other initiatives that have been implemented include: hourly rounding which involves conducting regularly scheduled visits with patients to discuss their personalized plan of treatment; sharing CHART results with physicians at their quarterly meeting; and incorporating suggestions from patients for improving communication.
