Barton Memorial Hospital is dedicated to providing the
highest level of health care possible by maintaining its continuous commitment
to personal, individualized, quality care for every patient. Through the
latest treatment techniques, technology, healing environment and a dedicated
staff, that commitment is expressed every day, in every area of our healthcare
Checking In To The Hospital
Caregivers During Your Stay
A Culture Of Safety For Our Patients
Your Medical Records
Patient Rights – California
Additional Patient Services
When You Leave
We strive to do our best and welcome your comments. Should you need to contact the Joint Commission for additional patient care concerns, please visit their website, www.jointcommission.org.
Checking into the Hospital:
What to bring:
Important papers you MUST bring:
Medical insurance cards
Name, address, and telephone number of closest family member
List of all medications you are currently taking
Advance Directive (Living Will) and Durable Power of Attorney
When you are preparing for admittance to Barton Memorial Hospital, please note the following checklist:
Nightwear, robe, rubber-soled slippers (hospital gowns are available)
Personal toiletries (makeup, razor, toothbrush, toothpaste, shampoo, dentures, etc.)
Reading materials and your address book
Phone calling card
If you are packing for your child, you may wish to include:
Comfortable nightclothes (child-size hospital gowns are available)
A special toy or two, clearly labeled with your child’s name
Coloring books, crayons, books, etc.
What NOT to Bring:
Please leave the following items at home:
You will be admitted through the Admitting Office or the Emergency Department. Please have your insurance information ready. It is important that you arrive on time, because your physician may have scheduled special tests for you, (i.e., blood work, X-rays, etc.).
Pre-scheduled surgery arrangements should be made through your physician’s office and the hospital's preoperative patient coordinator. Preadmission is recommended for anyone aware of upcoming births, surgeries, or hospital procedures.
Your Hospital Room:
Your hospital room charge includes meals, use of a telephone for local calls, and a TV. Your room may be private or semi-private. We make a concerted effort to honor your preference, but there
are times when your treatment or a high occupancy rate, may make your choice unavailable.
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Patient Meal Times:
Breakfast: 8:00 a.m.
Lunch: 12:00 p.m.
Dinner: 6:00 p.m.
Dial "9" for local calls and "9-0-0"
for long distance assistance.
Nurse Call Light:
A nurse "call light" is located at the bedside. A nurse will respond to your room or answer by intercom. If call is answered by intercom, please answer back in a clear voice.
Perinatal Department: Our general rule for visiting hours within the inpatient care areas is 10:00 a.m. to 8:30 p.m.
Skilled Nursing Facility residents: Family or other relatives are not subject to these restricted hours as the resident has the right to approve, deny, or limit access to his/her individual visitors at any time.
Emergency Department: Is allowed 24 hours/day while the patient is receiving care within that department. The frequency and number of visitors at any one time is up to the discretion of the E.D. nurses/physicians caring for the patient.
Medical/Surgical and Orthopedics: 10:00 a.m. to 8:30 p.m.
Family Birthing Center: The primary support person(s) may stay with the mother at any time. Siblings and grandparents may visit at any time immediately after the birth.
ICU and Outpatient Surgery: Check with nursing staff.
Post Anesthesia Care Unit (PACU): Patient and family education on visitation begins in the per-operative or Ambulatory Surgery area.
Cafeteria Hours for Visitors:
Breakfast: 7:00 a.m. to 10:30 a.m.
Lunch: 11:30 a.m. to 2:00 p.m.
Click here to view our cafeteria's lunch menu.
Dinner: 6:00 p.m. to 7:30 p.m.
Click here to view our cafeteria's lunch menu.
Hospital Gift Shop Hours:
Weekdays: 9:00 a.m. to 4:00 p.m.
Weekends: 10:00 a.m. to 4:00 p.m.
530.543.5927 (Located in the front lobby.)
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Caregivers During your Stay:
With a patient-family approach to care, we value the role that you and your family play in determining your plan of care. When your doctor, nurse and other care team members see you, we encourage you to ask questions and make your wishes known.
Physicians who specialize in all aspects of your care from admission to discharge. They manage and coordinate all of your inpatient care, working closely with your primary care physician and other hospital staff to make the most effective treatment decisions.
Your doctor is in charge of your care plan during your hospitalization. He or she orders your examinations, medications, treatments, tests and diet. Your doctor (or doctor’s partner) will see you in the hospital every day.
Nursing care is provided by licensed professional Registered Nursing staff and Nursing Assistants who ensure that your plan of care is implemented in a safe, appropriate and timely manner. The Registered Nurse coordinates your care to make sure that all care team members focus on your needs and provide you with a positive patient experience.
Certified Phlebotomists will draw blood for tests ordered by your doctor. Most blood draws are done very early in the morning so that the results are ready when the doctors make rounds.
If ordered by your physician, a Respiratory Therapist may come into your room to administer treatments or therapy.
If X-rays, ultrasounds or other scans are ordered, you will be cared for by the Medical Imaging team.
Physical, Occupational and Speech Therapy:
Therapy sessions may be ordered by your doctor as part of your rehabilitation.
Case Management/Social Services.
Case Management/Social Services:
During your inpatient stay, a Case Manager or Social Worker may visit you to assist with plans for discharge, equipment or services needed after discharge, use of healthcare services and needed resources while you are a patient. If you are suffering from a chronic disease such as Congestive Heart Failure, Chronic Obstructive Pulmonary Disease, or Pneumonia, we offer support services from an R.N. Transitions Coach to assist you with navigating your own care for 30 days following discharge. This service is available to you free of charge and can be accessed through Case Management Services.
Barton’s Pharmacy serves patients through convenient and competent service for medications. A pharmacy staff person makes daily patient rounds to answer any medication questions you many have. We are not currently licensed to fill outpatient prescriptions.
Patients’ meals are planned specifically for their nutritional needs. If you have food restrictions due to allergies or religious/cultural customs, please inform your doctor or nurse as soon as possible. Our diet aides will help you with your menu choices. You may ask for a dietitian to visit if you have additional questions.
Ancillary Staff are stationed on each floor and perform a variety of tasks, including housekeeping, transportation and dietary services. You can identify these employees by their
If you find that there is a problem with hospital room equipment, plumbing or room temperature, please notify your nurse so that engineering services can be contacted.
Staff Language Interpreters and Interpreter Phones:
The purpose of Language Access Services is to ensure that all Limited English Proficient (LEP), speech disabled, deaf and hard of hearing patients and surrogate decision-makers are able to understand their medical conditions, treatment options and receive quality patient care.
When care providers do not have access to an in-person interpreter, Barton Health goes to My Accessible Real-Time Trusted Interpreter (MARTTI) which allows patients to securely access an American Sign Language Interpreter or Spoken Language Interpreter at the push of a button.
Please request these services from any staff member.
Barton University Resource Center:
Thanks to the Foundation, the Resource Center opened its doors in August of 2001. It was established for the purpose of providing assistance and information to our patients and their families about health issues. No matter what the patient's age or severity of diagnosis, we’re here to help. The Resource Center provides free internet use for health information, pamphlets, periodicals, books, lending library, video and viewing capabilities, support group listings, physician referral information, and monthly wellness lectures to help our visitors better understand a procedure or diagnosis. The Resource Center is located at 1113 Emerald Bay Rd., Ste. 5. For further questions or to request information, you can call the Barton University Resource Center, Monday – Friday, from 8:00 a.m. to 4:30 p.m. at 530.543.5537, or hospital extension 5537. You can also email the Resource Center at: ResourceCenter@BartonHealth.org.
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A Culture of Safety for our Patients:
Our first priority is safety and prevention of injury. Despite constant and committed efforts, from time to time, patients may be harmed rather than helped by healthcare. While these outcomes are at times unavoidable, at other times, they result from preventable mistakes or errors in the provision of care.
To assist you in managing your care, the following is information regarding Condition (H)elp, adverse events, reporting safety issues, and falls.
Barton Memorial Hospital is committed to providing the highest level of safe, quality care. Our Condition H program provides a hotline for patients and their visitors to call if they become concerned with a patient’s care and there is one of the following: deterioration in a patient’s condition that is concerning and not being addressed; an urgent (non-emergency) need to get the attention of the hospital staff; a communications breakdown of how care is being provided; uncertainty about what needs to be done next in a patient’s care plan.
To make a Condition H call, dial the extension 5860 from any hospital phone. Provide your name, the patient’s room number, the patient’s name and the patient’s concern. Within 10 minutes
of calling, a team of critical care clinicians will arrive at the patient’s bedside to reassess the patient’s condition. Our goal is to address the immediate needs of the patient.
Adverse events happen when something that was planned as a part of a patient’s medical care doesn't go as planned, or may even happen when everything does go as planned. Adverse events can occur anywhere in the healthcare system: hospital, clinics, outpatient surgery centers, doctor’s offices, nursing homes, pharmacies, or patients’ homes. Adverse events can involve many things including: medicines, surgery, diagnosis, equipment, or lab reports. They can happen during even the most routine tasks, such as when a hospital patient is on a salt-free diet and is given a high-salt meal.
What Can you Do? Speak Up!
The single most important way you can help to prevent errors is to be an active member of your healthcare team.
Make sure all of your doctors know about the prescription and over-the-counter medicines and dietary supplements, including vitamins and herbs, that you are taking.
Make sure your doctor knows about any allergies and adverse reactions you have had to medicines.
When your doctor writes you a prescription, make sure you can understand it.
Don’t be afraid to tell the nurse or the doctor if you think you are about to receive the wrong medication.
Ask for information about your medicines in terms you can understand both when your medicines are prescribed and when you receive them.
When you pick up your medicine from the pharmacy, ask: Is this the medicine that my doctor prescribed?
If you have any questions about the directions on your medicine labels...ask for clarification.
Ask your pharmacist for the best device to measure your liquid medicine. Also, ask questions if you’re not sure how to use the device.
Ask for written information about the side effects your medicine could cause.
If you are in the hospital, consider asking all health care workers who have direct contact with you whether they have washed their hands.
When you are being discharged from the hospital, ask your doctor or nurse to explain the treatment plan you will use at home.
Ask a family member or friend to be there with you and to be your advocate (someone you can help get things done and speak up for you if you can’t).
Review consents for treatment with your advocate before you sign them and make sure you both understand what exactly you are agreeing to.
Make sure that all health professionals involved in your care have important health information about you, including your preferences for care and your wishes concerning resuscitation and life support.
Don’t be afraid to seek a second opinion. If you are unsure about the nature of your illness and what treatment is best, consult with one or two additional specialists. The more information you have about the options available to you, the more confident you will be in the decisions being made.
Learn about your condition and treatments by asking your doctor and nurse and by using other reliable sources.
Certain conditions make us more prone to falls and other accidental injuries. Here are just a few:
The more medications you take, the more likely you are to experience dizziness or other risky side effects. Tell all of your health care providers about the drugs you are taking. Ask them about any side
effects that might place you at risk for falls.
Shuffling, weakness, stooped over posture, inability to walk a straight line, numbness or tingling of toes can make falls more likely. Ask your doctor about assistive devices such as a cane or walker and learn how to use them correctly.
Chronic conditions that interfere with thinking, such as Alzheimer’s Disease.
Impaired vision or hearing.
Two or more falls in the past 6 months. If you are falling frequently, talk to your doctor. It’s important to find out why.
Fear of falling:
Do not cut back on your normal activities. Inactivity can actually lead to more falls because of lost muscle strength. Your doctor can also recommend an exercise program to increase muscle strength and coordination, which can help reduce the risk of falling. If you feel unsteady on your feet, talk to your doctor. You may benefit from a cane or walker.
Guidelines to Prevent Falls in the Hospital:
Always follow your physician’s orders and the nurses’
instructions regarding whether you must stay in bed or if
you require assistance to go to the bathroom.
When you need assistance, use your call light or bell
by your bed or in the bathroom and wait for the nurse/
assistant to arrive to help you.
Ask the nurse for help if you feel dizzy or weak getting
out of bed. Remember you are more likely to faint or feel
dizzy after sitting or lying for a long time. If you must
get up without waiting for help, sit in bed awhile before
standing. Then rise carefully and slowly begin to walk.
Wear non-skid slipper socks whenever you walk in the
hospital. If you don’t have any, ask your nurse for some.
Remain in a fully reclined or seated position while waiting
for assistance. Please be patient. Someone will answer
your call as promptly as possible.
Do not tamper with side rails that may be in use. Side rails
are reminders to stay in bed and are designed to ensure
Walk slowly and carefully when out of bed. Do not lean
or support yourself on rolling objects such as IV poles or
your bedside table.
Do not use furniture with wheels to assist you.
Reporting Safety Issues:
If you were injured, wish to report an adverse event, want
to discuss concerns you have with the quality of care you
received or an unanticipated outcome, or even wish to offer
suggestions for patient safety, please contact:
Director of Risk Management & Corporate Compliance
Patient Safety Officer
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Barton Health is proud to be a smoke-free healthcare
system. For your health, all patients, visitors, employees
and physicians are prohibited from using tobacco products
anywhere inside, outside or on the grounds of Barton
Memorial Hospital and all Barton Health facilities. This
includes the parking areas and the vehicles parked there.
The smoke-free campus initiative covers all tobacco
products including chewing tobacco, as well as marijuana
Please notify your nurse or physician immediately if you
use tobacco so they can help you if you are in need of
nicotine replacement options, such as gum, patches or
medication. If you have any questions or concerns, please
speak with your care team as soon as possible, so they can
ensure you are comfortable during your stay.
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Patient Self Determination Act:
By law, all patients admitted to the hospital must be asked
about the presence of an Advance Directive (Living Will;
Durable Power of Attorney for Health Care Decisions). If
you do not have an Advance Directive, information will
be provided to you. Hospital staff and practitioners will
comply with the directive which will be placed on your
medical record. Separate downloadable Advance Directive forms
are available for California and Nevada residents.
Barton Health works in close conjunction, as prescribed by
law, with Sierra Donor Services. If you have any questions
regarding this service, please contact your doctor, the
nursing staff or Sierra Donor Services 916.567.1600.
Taking Your Health to New Heights:
Barton Health would like to express gratitude to you for
using our hospital for your healthcare needs. We hope
that you felt cared for in a professional, comfortable,
and pleasant environment. Barton strives to deliver high
quality medical care in a way that exceeds our guest’s
expectations. Your opinion can help us succeed in this
effort. In approximately thirty (30) days from your discharge
date you may be receiving a brief survey in the mail. The
survey helps us to determine how we are doing based
on your responses. We would appreciate hearing your
impressions about your hospital stay. Please take a few
minutes to complete the survey. Your comments will help
make us a better healthcare facility.
Although our goal is to provide the highest quality care to
all patients and their families, occasionally concerns are
raised that require review and monitoring. Please contact
the department manager or nursing office manager with
any concerns. In addition, you may also contact us by telephone, or in writing any of the following hospital leaders
who will ensure that your concern is handled timely and
to your satisfaction. Kathryn Biasotti, Risk Management &
Corporate Compliance Director, ext. 5846, or Clint Purvance,
CEO, ext. 5842, P.O. Box 9578 South Lake Tahoe, CA 96158.
Grievances will be reviewed and investigated as soon as
they are received. Response to significant complaints will be
made in writing by the manager doing the follow-up within
30 days of the receipt of the concern. If there continue to be
concerns the California Department of Public Health can be
contacted 916.263.5800 or 800.554.0354.
The public may contact The Joint Commission’s Office
of Quality Monitoring to report any concerns or register
complaints about a Joint Commission-accredited health care
organization. To report the details about your complaint,
e-mail email@example.com; fax to 630.792.5636
or mail: Office of Quality Monitoring, The Joint Commission,
One Renaissance Blvd., Oakbrook Terrace, Illinois, 60181.
Tipping and Gifts:
Employees are prohibited from accepting tips and gifts of
significant value. We ask instead, that your gratitude
is expressed in a letter to the staff, recommending our
services to your friends, or making a donation to the Barton
Ethics Based Approach to Patient Care:
Consistent with our Mission, Vision and Values, we believe
and actively encourage patients and their families/caregivers
to participate in patient care and decision making. We
recognize that dealing with serious and vitally important
health care decisions can be both stressful and difficult for
patients and families. This may sometimes cause conflict
between family members or between family and members of
the health care team. Barton’s Ethics Committee is structured
to handle any ethics issue that may arise during your hospital
stay. This Ethics Committee is comprised of the hospital’s
medical staff (including your physician), nursing, social
service, and clergy and can be convened at your request to
address your issue with the utmost professionalism, dignity,
compassion and confidence. Should you have a need for
this service or to obtain further information related to the hospital’s ethics and patient rights program, please contact
your physician, nurse or other hospital employee who will
make the appropriate referral to an individual who will
contact you or your family.
What is HIPAA?
System has always protected the privacy, security and confidentiality
of patient information. This practice, however,
is now part of the enforceable federal rules specified by the
Health Insurance Portability and Accountability Act (HIPAA)
that was passed by Congress in 1996.
HIPAA is designed to regulate the sharing of electronic patient
information. A huge portion of healthcare dollars are currently
spent on the process of determining eligibility and processing
claims for payment, and one of HIPAA’s goals is to create
national standards that can be used to expedite these processes
and thus save money. Along with these goals, there is a
realization that widespread dissemination of patient information
in electronic format could create opportunities for inappropriate
use of this information. Thus, HIPAA also includes strict
provisions designed to protect confidential patient information
in all its formats (electronic, paper and verbal).
As required under HIPAA's Privacy Standards, we provide
each patient a copy of our Notice of Privacy Practices, which
outlines patients' rights regarding their health information
and our commitment to protecting and ensuring its confidentiality.
This Notice is provided to each patient upon the first date
of service at Barton Health. You may obtain a copy
of Barton Health's Notice of Privacy Practices
by clicking here,
or from our Admitting or H.I.M. departments at Barton Health.
HIPAA Privacy Officer – Barton Health,
P.O. Box 9578, South Lake Tahoe, CA 96158, 530.543.5975
HIPAA Security Officer – Barton Health,
P.O. Box 9578, South Lake Tahoe, CA 96158, 530.542.3000,
ext. 5540, Security_Officer@BartonHealth.org
To report a privacy violation or concern, please call the Privacy Hotline: 530.543.5975.
Spiritual support is part of your medical care. Knowing your
religious preference information helps us meet your care needs.
Pastoral visits are available.
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Your Medical Records
Accessing Your Electronic Health Record:
Barton Health’s MyChart® is a free, easy and secure online tool that connects you to your health information from the privacy of your home -- day or night – making it very easy for you to manage your healthcare. All you need is internet access and email.
Upon discharge, your nurse will provide you with an activation code and enrollment letter so you can create an account to access your health information. Once the activation process is completed, you can even access your medical information using the MyChart app for smart phones, which is available for free in the Apple App store (iTunes) or Google Play store. To learn more about MyChart®, ask your nurse or visit bartonhealth.org/MyChart.
Barton Health is committed to providing quality health care and respecting the privacy and confidentiality of your medical information. Our policies and procedures regarding access to and release of medical records conform to state and federal laws and are designed to safeguard your privacy. As a Barton Health MyChart user, you can be assured that communications between you and Barton are carried over a secure, encrypted connection directly into the epic electronic health record system.
Medical Record Information:
Patients' medical records are the property of the hospital. Under Federal and California State Law patients are entitled to information contained in their records subject to applicable legal statues and hospital policy. All information is confidential and release is closely controlled to protect our patients' right to privacy.
All requests for medical records information, including information on patients currently under treatment, must be directed to:
Correspondence Unit – Health Information Services, Barton Memorial Hospital, P.O. Box 9578, South Lake Tahoe, CA 96158
Copying of medical records can be done for a nominal fee.
The telephone number is 530.543.5900. Business hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., except holidays.
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Patient Rights - California:
Patients Have The Right To:
Considerate and respectful care, and to be made comfortable.
They have the right to respect for their cultural, psychosocial,
spiritual and personal values, beliefs and preferences.
Have a family member (or other representative of
patient’s choosing) and their own physician notified
promptly of their hospital admission.
Know the name of the physician who has primary
responsibility for coordinating the patient’s care and the
names and professional relationships of other physicians
and non-physicians who will see the patient.
Receive information about health status, diagnosis,
prognosis, course of treatment, prospects for recovery
and outcomes of care (including unanticipated outcomes)
in terms the patient can understand. Patient has the
right to effective communication and to participate in the
development and implementation of their plan of care.
They have the right to participate in ethical questions that
arise in the course of their care. Information about how
to access the Ethics Committee is provided in the Patient
Make decisions regarding medical care, and receive
as much information about any proposed treatment or
procedure the patient may need in order to give informed
consent or refuse a course of treatment.
Request or refuse treatment to the extent permitted
by law. The patient does not have the right to demand
inappropriate or medically unnecessary treatment
or services. The patient does have the right to leave the
hospital even against the advice of physicians, to the extent
permitted by law.
Be advised if the hospital/personnel proposes to engage in
human experimentation/research projects affecting your care.
Reasonable responses to any reasonable requests made
Appropriate assessment and management of pain.
Formulate Advance Directives.
Have personal privacy respected. Privacy curtains are
used in semi-private rooms.
Confidential treatment of all communications and
records pertaining to care and hospital stay.
Receive care in a safe setting, free from mental, physical,
sexual or verbal abuse and neglect, exploitation or
Be free from restraints and seclusion.
Reasonable continuity of care and to know in advance
the time and location of appointments as well as the
identity of the persons providing care. Staff will introduce
themselves and when appropriate, will write names on
Be informed by the physician of continuing health
requirements and options following discharge from the
Be informed that if the patient so authorizes, that a
friend or family member may be provided information
about the patient’s continuing health care requirements
following discharge from the hospital.
Know which hospital rules and policies apply to the
Designate visitors of patient’s choosing unless certain
Have their wishes considered, if they lack decision making
capacity, for the purposes of determining who
Examine and receive an explanation of the hospital bill
regardless of the source of payment.
Exercise these rights without discrimination of any kind
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Provision of Information:
A patient has the responsibility to provide, to the best of
his/her knowledge, accurate and complete information
about present complaints, past illnesses, hospitalizations,
medications, and other matters relating to his/her health.
A patient has the responsibility to report unexpected
changes in condition to the responsible practitioner. A
patient is responsible for reporting whether he/she clearly
comprehends a contemplated course of action and what
is expected of him/her. A patient is responsible for asking
questions and be responsible for acknowledging when
he/she doesn't understand the treatment course or care
Compliance with Instruction:
A patient is responsible for following the treatment plan
recommended by the practitioner primarily responsible for
his/her care. This may include following the instructions
of nurses and allied health personnel as they carry out the
coordinated plan of care, implementing the responsible
practitioner’s orders, and enforcing the applicable hospital
rules and regulations. The patient is responsible for
consequences that arise from not following instructions.
The patient is responsible for keeping appointments and,
when unable to do so for any reason, for notifying the
responsible practitioner or the hospital.
Refusal of Treatment:
The patient is responsible for his/her actions if he/she
refuses treatment or does not follow the practitioner’s
The patient is responsible for assuring that the financial
obligations of his/her health care are fulfilled as promptly
Hospital Rules and Regulations:
The patient is responsible for following hospital rules and
regulations affecting patient care and conduct.
Respect and Consideration:
The patient is responsible for being considerate of the
rights of other patients and hospital personnel and for
assisting in the control of noise and the number of visitors.
The patient is responsible for being respectful of the
property of other persons and of the hospital.
The patient is responsible for supporting mutual
consideration and respect by maintaining civil language
and conduct in interactions with the staff and licensed
The patient is responsible for following policies, rules and
regulations that are in place to support quality care for
patients and a safe environment for all individuals in the
Family, Significant Other, Guest Responsibility:
The family/significant other or guest are responsible for
being considerate of the rights of the patient; as well as
other patients and hospital personnel and for assisting in
the control of noise.
The family/significant other or guest are responsible for
being respectful of the property of other persons and of the
The family/significant other or guest are responsible for
respecting the patient’s privacy when treatments are being
given, as well as at the request of the patient and/or health
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Additional Patient Services:
Rehabilitation Services are available in acute and long
term care areas & offer short term stays for patients
who qualify by assessment. Outpatient services are also
Long-term Care Facility:
The 48-bed Long-Term Care Facility is Medicare and MediCal
certified and will serve the needs of patients who require an
extended stay with Skilled Nursing and long-term care services.
A full-range of services is available including:
Social Service, Speech Therapy, Recreational Activities, Respiratory
Therapy, Physical Therapy, Pain Management, Occupational Therapy.
Nursing care will be available for patients of any age who
require an extended stay in a health care setting or patients
who are terminally ill. A wide variety of activities are available
to residents, including field trips in the department van.
Home Health Care:
Home Health is help at home when you need it most.
Skilled nurses, home health aides, therapists and social
workers come to you in the privacy and comfort of your
home assisting patients with recovery from illnesses and
injuries. All care and treatment is under the direction of
the patient’s physician. Anyone can request Home Health
services for skilled nursing and/or rehabilitation treatment
needs that extend beyond your hospital stay. A physician must approve the order and prescribe the service
as necessary and beneficial for the patient. Call your
physician or Barton Home Health for more information
about the program at 530.543.5581.
Hospice provides a caring and professional approach to the
terminally ill that allows the patient to live comfortably with
support of the hospice team and family or friends within
the home or facility environment serving the Lake Tahoe
region. The professional team works with the patient/family
to develop a holistic plan involving the physical, emotional,
and spiritual needs of the patient. Certified Hospice &
Palliative Care nurses offer sophisticated pain and symptom
management with other members of the Hospice team. Call
Barton Hospice to request more information regarding the
The Barton Auxiliary is an active volunteer group of men,
women and high school students who mix service and
social activities as a support to all patients.
The proceeds from the Gift Shop in the hospital lobby
and “The Attic” thrift store on Lodi Ave., help to support
Barton Memorial Hospital. The reception desk volunteers
assist the public and staff. If you would like to become a
volunteer, call 530.543.5926.
Since 1990, the Barton Foundation has supported the health
of our community and provided local residents and visitors
with the best healthcare possible. With the help of the
Foundation, Barton Health is able to purchase the latest
technology, provide hospice services, operate our 48-bed
skilled-nursing facility, administer the Barton Community
Health Center which provides health care for everyone in
our community regardless of their ability to pay, and run a
24-hour Emergency Department. The Barton Foundation is
dedicated to the health of our entire community. A gift to the Foundation ensures that these programs will continue. We
encourage you to make a gift in honor of your caregivers
at Barton or to honor a loved one. For more information,
contact the Foundation Office at 530.543.5614.
Barton Hospital Association invites all residents of Douglas
and El Dorado Counties to become voting members as
well as eligible to be a prospective director for the hospital
board. With a tax deductible donation of $1,500 to Barton
Health, residents can join the Association and have a voice
on hospital issues. Members are invited to the Annual
Meeting filled with information each June.
A membership form should be completed and returned
with your contribution to Barton Health, 2170 South
Avenue, South Lake Tahoe, CA 96150. Questions can be
directed to Hospital Administration at 530.543.5840.
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When You Leave:
We hope that you’ve had a comfortable stay at Barton
Memorial Hospital. Now that you are ready to leave the
hospital here are a few things you need to know:
Your physician will decide when you will be discharged,
and your nursing staff will discuss your discharge
instructions with you prior to your departure.
Please arrange for someone to take extra items, such as
gifts and flowers, to your home prior to your leaving. This
will help make your discharge more efficient.
Make sure you have all personal belongings and your
A hospital staff member will take you to your vehicle in
a wheelchair. Please arrange for someone to drive you
home. The car may be parked outside the main lobby
doors for loading.
will be contacted by the business office if insurance or
billing information are needed.
Hospital Charges and Other Fees:
Barton Health will bill your insurance company(s) for
you. Private payment schedules may also be arranged.
Physicians and services such as anesthesiology, surgery,
radiology, and pathology are billed independently.
Hospital charges are itemized on the hospital statement
and a Business Office representative can assist you with
the interpretation if needed 530.543.5930. For your
convenience, you can pay your bills online at bartonhealth.org/billpay.
Thank You for choosing Barton Health.
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