COVID-19 Notice: Barton Health is prepared to care for those with Coronavirus (COVID-19). Please read our up-to-date information, including changes to our visitor policy and elective surgeries/ procedures here.
  • 530.541.3420 | 2170 South Avenue, S. Lake Tahoe, CA

Coronavirus, COVID-19

Novel Coronavirus 2019 (COVID-19)

En español

Updated May 18, 2020

Medical services at Barton Memorial Hospital and outpatient clinical offices are open; however, operational changes to protect healthcare workers and patients from potential exposure are in effect. More on our operational changes in the "Barton Health Operations" section below.

Visitation is no longer permitted within Barton Memorial Hospital; exceptions include one partner for a mother in labor, one parent/guardian for pediatric patients and a patient facing end-of-life.

If you have experienced, in the last 14 days, a cough, shortness of breath or difficulty breathing, fever, muscle pain, chills, headache, sore throat, new loss of taste or smell, diarrhea, OR if you have been in contact with anyone who has tested positive for COVID-19 in the past 14 days, please call your health provider’s office or Barton’s COVID-19 Clinical Health Line at 530.600.1999.

You may experience a hold time of up to 10 minutes during business hours, or longer after hours.

Situation Summary State & County Updates Additional Resources

 

Barton is gratefully accepting donations of needed supplies. Donate Supplies (Button)

 

 


State & County Updates

California: The California State Public Health Officer is ordering all individuals living in the State of California to stay home or at their place of residence, except to get food, care for a relative or friend, get necessary health care, or go to an essential job. As of May 8, the stay home order was modified. We are now in the first phase of Stage 2. This means in addition to essential activity, curbside retail is allowed, along with the infrastructure to support it. As of May 12, offices, limited services, and outdoor museums are also permitted to open. If you go out, keep at least 6 feet of distance. Learn more.

El Dorado County: El Dorado County officials have announced 67 confirmed cases of COVID-19 in El Dorado County residents.

El Dorado County has met the criteria to move further into California's "Extended Stage 2" phase which also allows for dine-in restaurants and destination retail, should these organizations implement the State's guidelines for their industries. At this time, in response to the swell of non-full time residents traveling to Lake Tahoe, El Dorado County Public Health Officer, Dr. Nancy Williams', No-Travel Order to reduce the number of visitors and other non-full time residents in the Lake Tahoe basin is still in effect.

Nevada: As of May 9, Nevada entered into Phase 1 re-opening, during which individuals are encouraged to stay home as much as possible, and to wear masks in public, as well as continuing to follow aggressive social distancing protocols. In Phase 1 most businesses and facilities may re-open under strict social distancing guidance except buffets, bars, nightclubs and taverns, gyms and fitness facilities; strip clubs and brothels; spas, tanning salons, massage parlors, body art, body piercing establishments; and gaming establishments. Learn more.

Douglas County: Quad County officials have announced 25 confirmed cases of COVID-19 in Douglas County residents.

More information about local state and county orders, including FAQs. >>


COVID-19 information changes quickly, you can also find current details from these resources:

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COVID-19 Situation Summary

Please click the section title below to expand:

 - SUMMARY -

Barton Health, in partnership with the Centers for Disease Control & Prevention (CDC) and California Department of Public Health (CDPH) has been planning and preparing for the spread of coronavirus (COVID-19) since the emergence of the outbreak in late 2019.

The health and well-being of the community, in addition to that of staff and medical providers, remains the top priority. Barton Health has the resources and expertise, along with emergency management preparation to provide appropriate care for any COVID-19-afflicted patients.

Barton Health will continue to prioritize the safety of our community and work daily with the CDC, CDPH along with other local agencies and emergency responders until the threat of this viral infection has subsided.

 - HOW IS BARTON PREPARING -

What is Barton Health doing to prepare for COVID-19?

Community spread within California and Nevada is ongoing and person-to-person transmission is increasing. Barton takes COVID-19 seriously and remains proactive in managing the health and safety of patients and care providers. Barton has implemented system-wide strategies to provide coordinated care while mitigating exposure to healthcare workers and vulnerable patient populations.

Barton has elevated screening protocols in place in all clinical areas, including screening stations with Registered Nurses (RNs) at the entrances to Barton Memorial Hospital; isolation protocols go into effect immediately if a patient presents with COVID-19 symptoms and meets CDC screening criteria. Should a patient screen accordingly, Barton Health has specially-trained staff and equipment to provide supportive care and will proceed testing per protocol.

A 24/7 Barton COVID-19 Health Line, 530.600.1999, has been established for the general public to call if experiencing symptoms of, in the last 14 days, a cough, shortness of breath or difficulty breathing, fever, muscle pain, chills, headache, sore throat, new loss of taste or smell, diarrhea, OR if you have been in contact with anyone who has tested positive for COVID-19 in the past 14 days. Health Line callers can ask questions and be scheduled for screening, testing and medical care at Barton’s referral-only respiratory screening centers or our Respiratory Urgent Care at Stateline Medical Center. These standalone facilities were opened to provide a safe screening location, increasing access to services for those in need while minimizing exposure to others, if referred by a medical provider.

Under the guidance of the CDPH, as well as national, state and local health authorities, Barton is preparing for a surge in patients seeking medical care and adding capacity across our health system. Planning is underway to more than double bed capacity in secure and safe locations throughout the hospital campus to accommodate patients who may be infected by the virus. This capacity increase will result in approximately 138 total acute beds, with 25 intended for intensive care patients, and nine ventilators and six emergency rescue ventilators. We are seeking anyone with a healthcare background or experience for clinical support. Additionally, there will be a need for non-clinical support staff to fill ancillary roles throughout the hospital. Learn more about the Barton Medical Corps.

 - COVID-19 SYMPTOMS -

What are the symptoms of COVID-19?

According to the CDC, people with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms or combinations of symptoms may have COVID-19:

  • Cough
  • Shortness of breath or trouble breathing

Or at least two of these symptoms:

  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

Information is from the CDC Coronavirus Symptom Page.

 - IF YOU HAVE SYMPTOMS -

What should you do if you suspect you may have COVID-19, or have symptoms?

If you develop a cough, shortness of breath or difficulty breathing, fever, muscle pain, chills, headache, sore throat, new loss of taste or smell, or diarrhea, please call your health provider’s office or Barton’s COVID-19 Clinical Health Line at 530.600.1999*. Health Line callers can ask questions and may be scheduled for screening, testing and medical care at Barton’s referral-only respiratory screening centers or our Respiratory Urgent Care at Stateline Medical Center.

* You may experience a hold time of up to 10 minutes during business hours, or longer after hours.

 - PREVENT INFECTION -

How can you prevent infection?

Residents play an important role in preventing the spread of COVID-19 in the community. The CDC advocates the best way to prevent infection is to avoid being exposed to the virus:

  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Follow CDC’s recommendations for using a facemask.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
    • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Put distance between yourself and other people, including limiting large social gatherings, and keeping a minimum distance of 6 feet between people.

Watch the World Health Organization's (WHO) handwashing video. Review the CDC's handwashing guidelines, or print and distribute an informational handwashing flyer.

 - WHO IS AT HIGHER RISK OF COVID-19? -

Who is at Higher Risk for Serious Illness from COVID-19?

According to the CDPH, early information out of China, where COVID-19 first started, shows that some people are at higher risk of getting very sick from this illness. This includes:

  • Older adults
  • Individuals with compromised immune systems
  • Individuals who have serious chronic medical conditions like:
  • Heart disease
  • Diabetes
  • Lung disease

If you are at higher risk for serious illness from COVID-19 because of your age or health condition, it is important for you to take actions to reduce your risk of getting sick with the disease, including:

  • Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing, or having been in a public place.
  • Avoiding touching eyes, nose or mouth with unwashed hands.
  • Avoid close contact with people who are sick, and stay away from large gatherings and crowds.
  • Stay home as much as possible. Consider ways of getting food brought to your house through family, social, or commercial networks.

It is also important to listen to public health officials who may recommend community actions to reduce potential exposure to COVID-19, especially if COVID-19 is spreading in our community.

 - IS BARTON TESTING? -

Are there COVID-19 tests being given at Barton Health?

Yes, Barton Health is currently testing for COVID-19 using the appropriate testing guidelines.

If you have experienced, in the last 14 days, a cough, shortness of breath or difficulty breathing, fever, muscle pain, chills, headache, sore throat, new loss of taste or smell, diarrhea, please call your health provider’s office or Barton’s COVID-19 Clinical Health Line at 530.600.1999. Health Line callers can ask questions and may be scheduled for screening, testing and medical care at Barton’s referral-only respiratory screening centers or our Respiratory Urgent Care at Stateline Medical Center.

The El Dorado County Health Department will announce the confirmation of new COVID-19 cases. For patient privacy, we cannot comment or confirm any specific testing activity or results.

County Testing Sites

El Dorado County Public Health is also providing COVID-19 testing in South Lake Tahoe to anyone who would like a test; pre-registration is required for an appointment: https://lhi.care/covidtesting (or call 888-634-1123).

Currently, all Douglas County appointments for COVID-19 testing have been booked. Douglas County residents with non-emergency questions related to COVID-19 should call 775.283.4789.

 - IS COVID-19 TREATABLE? -

Are there approved treatments for COVID-19?

According to the CDC, there are no US Food and Drug Administration (FDA)-approved drugs specifically for the treatment of patients with COVID-19. Current health care options include infection prevention and control measures and supportive care, including supplementary oxygen and mechanical ventilatory support if needed.

 - IF YOU HAVE AN APPOINTMENT AT BARTON -

What should you do if you have an upcoming appointment at any Barton office?

Elective surgeries and procedures will be postponed until further notice; we are taking this precaution in an effort to help protect the community and health care providers. New appointments may be limited to essential services. Please call your provider office to discuss your appointment needs.

If you have an upcoming appointment AND are experiencing non-urgent symptoms of COVID-19, please contact your health care provider to reschedule your appointment. Alternatively, virtual appointments through your provider's office might be available, or an option may be offered through some insurances. These insurance options may include:

If you have an upcoming appointment AND are experiencing urgent symptoms of COVID-19 AND believe your appointment cannot wait, or your symptoms require medical attention, please call our Barton Clinical Health Line immediately: 530.600.1999. If your medical condition is an emergency, please dial 9-1-1.

Limiting Visitors

If you are not experiencing symptoms of COVID-19 AND are attending your appointment, we ask you limit the number of visitors that come with you; especially older adults and/or those with health risks or other complications.

Visitation is no longer permitted within Barton Memorial Hospital; exceptions include one partner for a mother in labor, one parent/guardian for pediatric patients and a patient facing end-of-life.

Virtual Visits

Many Barton Health medical offices and service providers, including primary care providers, are now able to meet with you virtually to continue to offer consistently exceptional care while keeping you safe at home. Call your provider’s office to schedule your Virtual Visit:

  • Telehealth: Video chat with your provider like you would your friends or family on a free and secure platform.
  • Telephone: Have a phone visit with your provider for a check-in or a quick follow-up.
  • E-Visit: Send non-urgent medical questions or prescription refills requests to your healthcare team securely through MyChart.

 - BARTON HEALTH OPERATIONS -

Barton Memorial Hospital

  • Barton Memorial Hospital is accessible through the Front Lobby from Monday-Saturday 6:00 a.m.-6:00 p.m. Patients and visitors will be screened for symptoms of respiratory illness prior to entry. After hours access is via the Emergency Department entrance, located at the rear of the hospital.
  • Barton’s 24/7 Emergency Department is accessible at the rear of the hospital for emergent medical services.
  • Elective surgeries and procedures, including G.I. procedures and screening mammograms, will be postponed until further notice; we are taking this precaution in an effort to help protect the community and health care providers.
  • Visitation is no longer permitted within Barton Memorial Hospital; exceptions include one partner for a mother in labor, one parent/guardian for pediatric patients and a patient facing end-of-life. We understand how important it is for patients receiving care at Barton Memorial Hospital to have family, friends and loved ones at their bedside. The health and safety of our patients and our healthcare workers remain our top priority; with the increase in person-to-person transmission of COVID-19, we have restricted visitation at Barton Memorial Hospital. We recommend you call your loved one/ friend- a phone call can still do much to support a person receiving care or recovering in the hospital, including boosting their mental health and well-being.
  • Barton’s volunteers have been released from their service at all locations until further notice.

Barton Urgent Care

Patients must call 775.589.8901 before arriving to Barton Urgent Care. Any patients experiencing respiratory symptoms will be referred to Barton's COVID-19 Health Line (530.600.1999). Other patients will be met at the door and escorted to their exam room. We ask you limit the number of visitors that come with you; especially older adults and/or those with health risks or other complications.

Barton Community Health Center

Barton Community Health Center will see patients Monday-Sunday. Patients must call 530.543.5623 from outside the building or from their vehicle before entering Barton Community Health Center for their appointment. A Medical Assistant (M.A.) will retrieve you when it is time for appointment. We ask you limit the number of visitors that come with you; especially older adults and/or those with health risks or other complications.

Lab Services

All outpatient lab services should be fulfilled at our Barton Laboratory 1067 4th Street location. Lab services at Barton Memorial Hospital will be available for inpatients, as well as patients with scheduled ancillary services such as Radiology, Medical Imaging, EKG or Cardiology.

All lab services at Stateline Medical Center have been temporarily suspended.

Orthopedics Locations & Services

Orthopedics appointments are now offered virtually, or if in-person care is needed, can been seen in South Lake Tahoe or Carson City. Urgent walk-in appointments will be taken, but patients must call the office first.

South Lake Tahoe: Please call 530.539.6600 for scheduling.
Carson City: Please call the office for scheduling: 775.783.3065. 

Osteoporosis/ bone health services will be postponed until further notice.

Rehabilitation/ Physical Therapy Services

Outpatient rehabilitation services are suspended at our Barton Memorial Hospital and Barton Center for Orthopedics & Wellness locations. All appointments will be seen at our Stateline Medical Center location (155 U.S. 50, Stateline, NV) or via a Virtual Visit. Patients with appointments will be contacted regarding the location appointment. Please call 530.539.6600 for scheduling.

Inpatient rehabilitation services will still be located within Barton Memorial Hospital.

Elective Surgeries & Procedures

Elective surgeries and procedures will be postponed until further notice; we are taking this precaution in an effort to help protect the community and health care providers. This includes elective G.I. procedures.

Mammograms

All screening mammograms will be postponed to ensure both patient and staff protection. Any patients currently scheduled for diagnostic mammograms and biopsies will be subject to screening protocols and their appointments will be consolidated into limited exam days.

Barton Ear, Nose & Throat

Barton’s Ear, Nose & Throat Department is temporarily closed. Patients needing services from this department can ask their primary care provider for a referral to an alternate ENT specialist.

Health Information Management/ Medical Records

Health Information Management (HIM)/ Medical Records is closed to the public until further notice. Medical Records may be requested through HIM by calling 530.543.5900 or emailing medicalrecords@bartonhealth.org.

Customer Service

Customer Service is closed to the public until further notice. For Customer Service, guests may call 530.543.5930 Monday-Friday 8am-5pm, or pay your bill online: www.bartonhealth.org/billpay.

The Attic Thrift Store

The Attic Thrift Store is closed until further notice.

 - VIRTUAL VISITS -

Many Barton Health medical offices and service providers, including primary care providers, are now able to meet with you virtually to continue to offer consistently exceptional care while keeping you safe at home. Call your provider’s office to schedule your Virtual Visit:

  • Telehealth: Video chat with your provider like you would your friends or family on a free and secure platform.
  • Telephone: Have a phone visit with your provider for a check-in or a quick follow-up.
  • E-Visit: Send non-urgent medical questions or prescription refills requests to your healthcare team securely through MyChart.

Learn more about Virtual Visits at Barton Health. >>

 - FINANCIAL RELIEF -

Barton Health understands this is a difficult period across the country and within our own community. We are committed to providing high-quality care, and are prepared to care for those who may need it during the COVID-19 pandemic. Barton has made adjustments to offer financial relief during this challenging time:

  • For patients experiencing financial setback as a result of a layoff or furlough, we are offering a 90 day deferral of payment plans.
  • Accounts scheduled for collection will be deferred over the next 90 days.
  • We've extended our Financial Assistance Policy to current accounts and accounts going back 18 months, ensuring more accounts are able to qualify. This program provides financial assistance to patients who do not qualify for other programs. Additionally, we have temporarily reduced the paperwork requirements for this program.
  • For patients without insurance, we are offering a discount of 50%.

Our Financial Counselor is available to speak to patients about their bill and what options may be available. Please contact our Barton Health Financial Counselor at 530.539.6086 to learn more.

Barton’s Customer Service Department can be reached via phone at 530.543.5930 Monday-Friday 8am-5pm, or pay your bill online: www.bartonhealth.org/billpay.

Additionally, applications for the COVID-19 Response Fund are now being accepted. Qualifying applicants include individuals who are experiencing financial hardship due to COVID-19. Learn more about these grants at www.bartonhealth.org/foundation.

 - DONATE SUPPLIES -

How can I donate supplies to Barton Memorial Hospital?

In an abundance of caution as COVID-19 spreads, and with the increased global shortages of supplies, Barton Health is now gratefully accepting donations of needed supplies.

Donations must be in unopened, original packaging and in accordance with approved hospital standards. Homemade supplies need to follow strict guidelines established by our internal task force.

Requested Donation Categories Include:

  • Masks (N95, surgical, and procedure)
  • Disinfecting wipes such as Clorox or Sani-cloth wipes
  • Hand sanitizer
  • Face shields
  • Goggles and eye shields
  • Isolation or surgical gowns
  • CAPR/PAPR machines and disposables
  • Flocked swabs

For more information on guidelines and drop-off locations, please contact: Chris Kiser (ckiser@bartonhealth.org | 530.543.5612). Thank you for your generosity and interest in donating medical supplies to support our staff and patients during the COVID-19 outbreak.

 - BARTON MEDICAL CORPS -

Seeking Medical Corps
Under the guidance of the California Department of Public Health, as well as national, state and local health authorities, Barton is preparing for a surge in patients seeking medical care. We are seeking anyone with a healthcare background or experience for clinical support. Additionally, there will be a need for non-clinical support staff to fill ancillary roles throughout the hospital. Learn more about the Barton Medical Corps >>

 - BARTON CLASSES & EVENTS -

To help protect the health of our community, especially the vulnerable populations who seek care at Barton Memorial Hospital, Barton Health is suspending events and indoor group classes.

Barton Performance is currently offering virtual fitness and performance programs. Daily schedule available via Barton Performance's social media channels.

Pink Heavenly has been cancelled. The decision was a precautionary measure with the importance of prevention and reducing the risk of vulnerable populations’ exposure in mind. While the on-mountain event is canceled, fundraising will continue for Pink Heavenly’s cause; Cancer Support Services through Barton Health - programs dedicated to improving the lives of those fighting cancer. Read The Announcement >>

 

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Additional Resources

Local Public Health Departments

  • El Dorado County Health Department

    For the quickest response, residents in El Dorado County are encouraged to use the 211 El Dorado service for questions about COVID-19. The service is free, confidential and available 24/7 in multiple languages across the County:
    • Dial 211 on your phone to speak to a live operator
    • Text your zip code to 898211
  • Carson City & Douglas County Health Department
    • 775-283-4789 - 8am-5pm

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Articles & News

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Videos

Barton Health COVID-19 Video Playlist

Use the icon in the upper right corner of the video to choose from other Barton Health COVID-19 videos.

 

World Health Organization (WHO): How to handwash? With soap and water.

 

Centers for Disease Control & Prevention (CDC): How to Make Your own Face Covering

Learn more about how to wear a cloth face covering from the CDC website.

 

National Association of the Deaf (NAD): COVID-19 Hospital Communication Access

Learn more about communicating with medical personnel during coronavirus from the National Association of the Deaf's website.

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COVID-19 Response Fund

In recognition and support of the many dedicated, talented, hard-working women and men who enable Barton to deliver on its promise of Exceptional, Compassionate Care, particularly during this time of extraordinary need, the members of the Board of Directors are supporting the Barton Foundation Covid-19 Response Fund, aimed at helping community members and healthcare workers affected by the outbreak.

Through the COVID-19 Response Fund, the Barton Foundation aims to help community members affected by the COVID-19 outbreak. Barton Health will match all donations up to $150,000 to build the fund and help provide relief for residents.

Applications to receive funds are open; learn more about donating to or applying for the COVID-19 Response Fund. >>

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