• 530.541.3420 | 2170 South Avenue, S. Lake Tahoe, CA

Helping You Understanding Your Medical Bills

We know that medical billing is complicated which is why we are working to make the process easier for our patients. Following your medical procedure, you will receive a statement that includes details related to your date of service and the amount you owe after insurance. Your payment is due within 30 days; if you call to pay promptly, you will receive 10% off of your bill. Please call Customer Service Monday through Friday, 8am-5pm at 530.543.5930 to discuss your prompt payment.

Initial statements are sent out the day after an account has a full guarantor balance due, and are sent out every 28 days. The 10% prompt pay discount is only available the first 30 days after your initial statement. In addition to the initial statement you will receive two more statements indicating the balance due upon receipt. In total, you will receive three statements before receiving a final notice. The final notice is a pre-collection letter informing you that payment must be made within 10 days to avoid being sent to collections. If no payment is received and payment arrangements have not been made your account may be sent to a collection agency.

Price Estimator Tool 

To make the billing process easier to understand and give you an idea of what you will owe for certain procedure, our Price Estimator Tool can be used to help estimate your out-of-pocket cost for a planned surgery or medical imaging service prior to specific procedures performed at Barton Memorial Hospital. 

The tool works by pulling in rates for procedures and insurance contracts. It factors in how much of your deductible has been met resulting in an out-of-pocket estimated cost for you to be aware of prior to your procedure. By using this tool, you will:
  • Plan ahead financially by knowing your out-of-pocket costs
  • Simplify your billing process by knowing your estimated costs prior to a procedure
To receive an out-of-pocket cost estimate, please call our Patient Access Representative at 530.543.5819. For planned surgeries, a patient access representative will contact you prior to your procedure to provide you with your estimated out-of-pocket cost along with other pre-visit information.

Helping Hands

We understand that healthcare can be expensive, and the hospital is proud to provide financial assistance based on your income. We may be able to help you with all or part of your responsibility for hospital services. Help is offered to people with and without insurance through our Helping Hands program. If you would like to pay your bill over time in smaller payments, we can help you set up a payment plan. Please contact a Barton Health Customer Service Representative at 530.543.5930 to learn more about Helping Hands.

For more questions around your medical bills, please see our Patient Billing FAQ or please call Customer Service Monday through Friday, 8am-5pm at 530.543.5930.