Patient Guide

Welcome to Barton Memorial Hospital. As a top performer recognized by the Joint Commission, it is our mission to deliver safe, high-quality care in a compassionate manner. We are committed to making your stay as comfortable as possible while providing the best treatment possible. If you have questions or concerns, please do not hesitate to ask your physician or nurse as we are working in partnership with you when it comes to your health. It is our privilege to be your healthcare provider. Thank you for choosing Barton Memorial Hospital.

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Barton Memorial Hospital Patient Guide

Your Accommodations

Your Hospital Room

Your room assignment at Barton Memorial Hospital is based on your admitting diagnosis and the bed availability on the day of your admission. We make an effort to honor your preference. There are times when your treatment or room availability may make your choice unavailable.

Your Bed

Hospital beds are electrically operated, and your nurse will show you how to work your bed properly. Your hospital bed is probably higher and narrower than your bed at home. Bedside rails are for your protection. They may be raised at night or during the day if you are resting, recovering from surgery or taking certain medications. The head of your hospital bed may be raised to help support your respiratory health.

Calling Your Nurse

A caregiver call button is located at the bedside. When you press the button, the nurses’ station is alerted that you need assistance and a light flashes above your door. A nurse will respond to your room or answer by intercom.

Cell Phone/ Telephone / Internet

Cell Phone Use

Cell phones may be used in most areas of the hospital, including lobbies, waiting rooms, hallways and the cafeteria. Please refrain from using cell phones in patient care units including Intensive Care Unit (ICU), surgical suites, and the post-op/ambulatory department, as they may disrupt the use of patient monitors or interfere with other sensitive medical equipment. Please look for any signs restricting use. Patients and visitors may not use any device that photographs other patients, staff or visitors, without the prior authorization from the patient, staff or visitor.

Free WiFi Internet Access

When visiting Barton Memorial Hospital, you can connect to the Internet using your laptop or smartphone from most areas on campus using our free public WiFi. Simply connect to the “guest” network without needing a password and you will have access to the Internet.

Food and Nutrition

Wholesome, nourishing and well-balanced meals are an important part of your treatment and recovery. At Barton Memorial Hospital, we prepare and deliver healthy, nutritionally-balanced foods that align with your physician’s recommendations. You will be served breakfast at 8:00 a.m.; lunch at 12:00 p.m.; and dinner at 6:00 p.m. Occasionally your meal may be delayed if you are scheduled for a special test or treatment. Whenever possible, you will be served after your examination or test.

Cafeteria Hours for Visitors

The Barton Café is located on the first floor and offers both indoor seating and outside dining patio options. Breakfast is served from 7:00 - 10:30 a.m. Lunch is served from 11:30 a.m. - 2:00 p.m. and dinner is from 6:00 p.m. - 7:30 p.m. If a family member or friend would like to eat in your room with you, the person may go to the café, buy their meal and eat in your room.

Nutritional Services

Patients’ meals are planned specifically for their nutritional needs. If you have food restrictions due to allergies or religious/cultural customs, please inform your doctor or nurse as soon as possible. Our dietary aides will help you with your menu choices. You may ask for a dietitian to visit if you have additional questions.

Pain Management

Many people experience pain while they are in the hospital. Pain can be both frightening and disabling. Most of your pain can be controlled by the use of medications and other non-drug treatments, but sometimes it is not possible to completely eliminate pain. At Barton Memorial Hospital, we’re committed to helping you feel better as quickly as possible and dedicated to finding ways to help you be comfortable. Complimentary Comfort Cart items such as ear plugs, eye masks, lip balm, magazines, books, games and other items are always available to help make you as comfortable as possible.

Patient Responsibilities

As a patient, we encourage you to:

Ask your care team what to expect regarding your pain and pain management
Discuss pain relief options with your doctors and nurses
Work with your care team to develop a pain management plan
Ask for pain relief when pain first begins or increases
Help your care team assess your pain
Tell your care team if your pain is not relieved
Tell your care team about any concerns you have about taking pain medicine

Tell Someone About Your Pain

Please help your doctors and nurses measure your pain. You will be asked to rate your pain on a scale 0 – 10, where 0 is no pain and 10 is the worst pain imaginable. You may also choose a face on the scale to describe your pain. We will also ask you to set your own comfort goal.

Pain Rating Scale
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Your Hospital Team

With a patient-family approach to care, we value the active role that you and your family play in determining your plan of care. When your doctor, nurse and other care team members see you, we encourage you to ask questions and make your wishes known.

Hospitalists:

Physicians who specialize in all aspects of your care from admission to discharge. They manage and coordinate all of your inpatient care while at the hospital, working closely with your primary care physician and other hospital staff to make the most effective treatment decisions.

Nurses:

Nursing care is provided by licensed professional Registered Nursing staff and Nursing Assistants who ensure that your plan of care is implemented in a safe, appropriate and timely manner.
The Registered Nurse coordinates your care to make sure that all care team members focus on your needs and provide you with a positive patient experience.

Case Management / Social Services:

During your stay, a Case Manager or Social Worker may visit you to assist with plans for discharge, equipment or services needed after discharge, use of healthcare services and needed resources while you are a patient.

Pastoral Services:

We believe that total patient care demands attention to the spiritual, as well as the physical and emotional needs of the patient. Your priest, minister or rabbi is always welcome to visit while you are here. Additionally, a clergy list is available at the front desk for your reference.

Other Personnel:

During your stay, other health care professionals may visit you. Depending on your care needs, this may include personnel from the Laboratory and Radiology departments and physical, speech or occupational therapists. In addition, the Barton Memorial Hospital family includes many behind-the-scenes staff members, such as accountants, engineers, food service workers, housekeeping and Auxiliary volunteers who contribute to your well-being during your stay.

Special Services

Language Interpreters

If you or a decision-maker needs an interpreter, please request our Language Access Services from any staff member. The purpose of Language Access Services is to ensure that all Limited English Proficient (LEP), speech disabled, deaf and hard of hearing patients and surrogate decision-makers are able to understand their medical conditions, treatment options and receive quality patient care.
When care providers do not have access to an in-person interpreter, Barton Health goes to My Accessible Real-Time Trusted Interpreter (MARTTI) which allows patients to securely access an American Sign Language Interpreter or Spoken Language Interpreter at the push of a button.

Advance Directives

By law, all patients admitted to the hospital must be asked about the presence of an Advance Directive (Living Will; Durable Power of Attorney for Health Care Decisions). If you do not have an Advance Directive, information will be provided to you. Hospital staff and practitioners will comply with the directive which will be placed on your medical record. Downloadable Advance Directive forms are available at www.iha4health.org.

MyChart®

Barton Health’s MyChart® is a free, easy and secure online tool that connects you to your health information from the privacy of your home making it very easy for you to manage your healthcare. Upon discharge, your nurse will provide you with an activation code and enrollment letter so you can create an account to access your health information. To learn more about MyChart®, ask your nurse or visit www.bartonhealth.org/MyChart.

Family & Friends

Visiting Hours

General visiting hours are from 8:00 a.m. to 8:30 p.m. and family members, significant others and friends are encouraged to visit patients. If you are visiting after 8:30 p.m., please enter through the Emergency Department entrance located in the rear of the hospital. Certain departments including the Family Birthing Center, ICU, Skilled Nursing and Emergency have variations to these hours. If you or your family member is an ICU patient, please plan on joining us for Multidisciplinary Rounding at 10:00 a.m. each day in the patient room to discuss the plan of care. Please ask the nursing staff in each department for the current guidelines relevant to your stay.

Spiritual Care

Our spiritual room is located on the first floor of the hospital, across from the elevators. Pastoral visits are available and can be arranged. A clergy list is available at the front desk for your reference.

Waiting Room

Our comfortable waiting lounge features a television, telephone and a computer with complimentary Internet access. You may also connect to the Internet from your personal laptop or smartphone with our free public WiFi using our “guest” network. The waiting room is located on the second floor, to the right as you exit the elevators.

Hospital Bills & Insurance

Healthcare billing can be complicated. To ensure the process is smooth, be sure to familiarize yourself with the terms of your insurance coverage. If there is a question about your insurance coverage, a member of the Patient Accounting Department will be happy to help you while you are here. We have included a few tips below to help the process.

Financial Responsibilities

Please provide Barton with timely and accurate personal information, insurance information and proper identification at each visit. If this is a workers’ compensation or occupational health occurrence, the patient must share that at each visit to assure appropriate billing submission.

Insurance co-pays are due at the time of service.
If you do not have insurance and do not qualify for financial assistance, payment arrangements may be made at the time of service.
Insurance contracts and coverages vary, and patients are ultimately responsible for the balance not paid by insurance companies. It is your responsibility to understand your insurance coverage.
Barton uses all reasonable and good faith efforts to bill your primary and/or secondary insurance, follow-up, and at times, file appeals of denials or rejections on your behalf.

Financial Assistance

We understand that healthcare can be expensive, and Barton is proud to provide financial assistance based on your income. We may be able to help you with all or part of your responsibility for hospital services. Help is offered to people with or without insurance through our Financial Assistance program. If you would like to pay your bill over time in smaller payments, we can help you set up a payment plan. Please contact a Barton Customer Service Representative at (530) 543-5930 to learn more.

Additional Questions

If you have questions regarding an insurance claim filed on your behalf, about an account statement you received, or need to make updates to your account information, please call the number listed on your bill.

Safety & Security

Our first priority is your health and safety. The single most important way you can help prevent injuries is to be an active member in your healthcare team.

Fall Prevention

Certain conditions make us more prone to falls and other accidental injuries. Medications, walking difficulties, chronic conditions, impaired vision or hearing and a fear of falling can all cause patient falls. To prevent falls at the hospital:

Always follow your physician’s orders and the nurses’ instructions regarding whether you must stay in bed or if you require assistance to go to the bathroom.
When you need assistance, use your call button by your bed or in the bathroom and wait for the nurse/assistant to arrive to help you. Someone will answer your call as promptly as possible.
Ask the nurse for help if you feel dizzy or weak getting out of bed. Remember you are more likely to faint or feel dizzy after sitting or lying for a longtime. If you must get up without waiting for help, sit in bed awhile before standing. Then rise carefully and slowly begin to walk.
Wear non-skid slipper socks whenever you walk in the hospital. If you don’t have any, ask your nurse for some.
Do not tamper with side rails that may be in use. Side rails are reminders to stay in bed and are designed to ensure your safety.
Walk slowly and carefully when out of bed. Do not lean or support yourself on rolling objects such as IV poles or your bedside table.

Speak Up

We encourage our patients to be active participants in their health care through the use of the “Speak Up” program.

Speak up if you have any questions or concerns and if you don’t understand, ask again.
Pay attention to the care you are receiving. Ask questions when you don’t understand.
Educate yourself about your diagnosis, medical tests and your plan of care.
Ask a trusted family member or friend to be with you if you are unable to ask questions for yourself.
Know what medications you take.
Use a health care organization that has undergone rigorous on-site evaluations.
Participate in decisions about your treatment. You are the center of your health care team.

Condition H(elp)

Barton Memorial Hospital is committed to providing the highest level of safe, quality care. Our Condition H program provides a hotline for patients and their visitors to call if they become concerned with a patient’s care and there is one of the following: deterioration in a patient’s condition that is concerning and not being addressed; an urgent (non-emergency) need to get the attention of the hospital staff; a communication breakdown of how care is being provided; uncertainty about what needs to be done next in a patient’s care plan.
To make a Condition H call, dial the ext. 5860 from any hospital phone. Provide your name, the patient’s room number, the patient’s name and the patient concern. Within 10 minutes of calling, a team of critical care clinicians will arrive at the patient’s bedside to reassess the patient’s condition. Our goal is to address the immediate needs of the patient.

Preventing Infection

Our priority is to maintain a clean and safe patient environment.

Germicidal wipes are available to clean surfaces and personal items such as TV remote, telephone, call button, door knobs, bedside table.
Clean hands before meals and after using the restroom.
Visitors and staff should wash their hands before and after entering the patient room, and after touching the patient.

Preventing hospital acquired pneumonia begins with good oral care:

Patients should brush teeth after each meal.
Use antiseptic oral rinse to kill germs.
Apply the complimentary lip balm to keep lips moist.

Smoking

Barton Health is a smoke-free healthcare system. For your health, all patients, visitors, employees and physicians are prohibited from using tobacco products anywhere inside, outside or on the grounds of Barton Memorial Hospital and all Barton Health facilities. This includes the parking areas and the vehicles parked there. The smoke-free campus initiative covers all tobacco products including chewing tobacco, as well as marijuana and e-cigarettes. If you use tobacco, please notify your nurse or physician immediately so they can help you if you are in need of nicotine replacement options.

Reporting Quality of Care/Safety Issues

Our goal is to provide the highest quality care to all patients and their families. Occasionally concerns are raised that require review and monitoring. If you wish to report a quality of care/safety issue, please contact the Director of Patient Safety at (530) 543-5555 or the Director of Quality Management at (530) 543-5899. Or contact us in writing at 2170 South Ave., South Lake Tahoe, CA 96150. Quality of care/ safety issues will be reviewed and investigated as soon as they are received. If the concern is related to care provided, a response will be made in writing by the manager of the department to which the issue pertains.

Patient Concerns/ Grievances

Please contact the department manager or nursing office manager with any concerns or grievances. In addition, you may also contact us by telephone, or in writing any of the following hospital leaders who will ensure that your concern or grievance is handled timely and to your satisfaction. Risk Manager, (530) 543-5845, 2170 South Ave., South Lake Tahoe, CA 96150.
Concerns/grievances will be reviewed and investigated as soon as they are received. Response to significant clinical concerns/grievances will be made in writing by the manager of the department to which the concern pertains. If there continues to be concerns/grievances, the California Department of Public Health can be contacted (800) 554-0354.

Sacramento District Office
Licensing and Certification Program
California Department of Public Health
1616 Capitol Avenue
Sacramento, CA 95814

Joint Commission

Barton Memorial Hospital is proud to be a Joint Commission Accredited facility. An independent, not-for-profit organization, The Joint Commission is the nation’s oldest and largest standards-setting and accrediting body in healthcare. To earn and maintain The Joint Commission’s Gold Seal of Approval^TM, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years. The public may contact The Joint Commission’s Office of Quality Monitoring to report any concerns or register grievances about a Joint Commission-accredited health care organization. To report the details about your complaint, you may contact them via the following methods:

Email: complaint@jointcommission.org
Fax: (630) 792-5800
Web: www.jointcommission.org
Mail: Office of Quality Monitoring, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181

Going Home

Discharge

We hope that you’ve had a comfortable stay at Barton Memorial Hospital. Now that you are ready to leave the hospital here are a few things you need to know:

Your physician will decide when you will be discharged, and your nursing staff will discuss your discharge instructions with you prior to your departure.
Please arrange for someone to take extra items, such as gifts and flowers, to your home prior to your leaving. This will help make your discharge more efficient.
Make sure you have all personal belongings and your discharge prescriptions.
A hospital staff member will take you to your vehicle in a wheelchair. Please arrange for someone to drive you home. The car may be parked outside the main lobby doors for loading.
You will be contacted by the business office if insurance or billing information is needed.

Patient Satisfaction Survey

Following your hospital stay, you may receive a survey asking about your care while staying with us. Our goal is to provide each and every patient with consistently exceptional care. If you receive a survey, we hope you will let us know how we did in achieving our goal.

Skilled Nursing Facility

Barton’s Skilled Nursing Facility offers care to qualified patients who require an extended stay with skilled nursing and long term care services. This five-star, 48-bed long term care facility is Medicare and Medi-Cal certified.

Short Term Rehabilitation Care Program

Our Rehabilitation Program is designed to provide patients with 24-hour in-patient nursing care and/ or physical/ occupational therapy to help them regain optimal levels of functioning.

Home Health

Skilled nurses, home health aides, therapists and social workers come to you in the privacy and comfort of your home assisting with recovery from illnesses and injuries. All care and treatment is under the direction of the patient’s physician. Anyone can request Home Health services for skilled nursing and/or rehabilitation treatment needs that extend beyond your hospital stay. A physician must approve the order and prescribe the service as necessary and beneficial for the patient.

Hospice

Hospice provides a caring and professional approach to the terminally ill that allows the patient to live comfortably with support of the hospice team and family or friends within the home or facility environment within the Lake Tahoe region. The professional team works with the patient and family to develop a holistic plan involving the physical, emotional, and spiritual needs of the patient. Certified Hospice & Palliative Care nurses offer sophisticated pain and symptom management with other members of the Hospice team.

Foundation

Since 1990, the Barton Foundation has supported the health of our community and provided local residents and visitors with the best healthcare possible. The Barton Foundation is dedicated to the health of our entire community. A gift to the Foundation ensures that these programs will continue. You can make a gift in honor of your caregivers at Barton or to honor a loved one. For more information, contact the Foundation Office at (530) 543-5614.

Standards for Privacy/ Patient Rights

HIPAA

According to the federal law named “Health Insurance Portability and Accountability Act ” (HIPAA), you have rights concerning the use of individually identifiable health information. Only individuals with a legitimate “need to know” reason may access, use or disclose patient information. Protected health information may be released to other covered health care providers without patient authorization if used for treatment, payment, health care operations or for public good purposes as permitted by state and federal laws.

While receiving care in the hospital, you may ask for your name to not be included in the hospital directory which means that people asking for you will be told “I have no information on this patient.” If you want to receive deliveries such as cards and flowers, then you want your name included in the hospital directory.

For a complete listing of other HIPAA privacy rights, please refer to the Notice of Privacy Practices that was given to you at registration time.

For HIPAA information or concerns please email Privacy_Officer@bartonhealth.org or contact:

HIPAA Privacy Officer
P.O. Box 9578
South Lake Tahoe, CA 96158
(530) 543-5975

HIPAA Security Officer
P.O. Box 9578
South Lake Tahoe, CA 96158
(530) 543-5540

Ethics-Based Approach to Patient Care

We believe and actively encourage patients and their families/ caregivers to participate in patient care and decision making. We recognize that dealing with serious and vitally important health care decisions can be both stressful and difficult for patients and families. This may sometimes cause conflict between family members or between family and members of the health care team. Barton’s Ethics Committee is structured to handle any ethics issue that may arise during your hospital stay. This Ethics Committee is comprised of the hospital’s medical staff (including your physician), nursing, social service, and clergy and can be convened at your request to address your issue with the utmost professionalism, dignity, compassion and confidence. To obtain further information about this program, please contact your physician, nurse or other hospital employee who will make the appropriate referral to an individual who will contact you or your family.

Patient Rights

You have the right to:

Considerate and respectful care, and to be made comfortable. You have the right to respect for your cultural, psychosocial, spiritual, and personal values, beliefs and preferences.
Have a family member (or other representative of your choosing) and your own physician notified promptly of your admission to the hospital.
Know the name of the licensed health care practitioner acting within the scope of his or her professional licensure who has primary responsibility for coordinating your care, and the names and professional relationships of physicians and non-physicians who will see you.
Receive information about your health status, diagnosis, prognosis, course of treatment, prospects for recovery and outcomes of care (including unanticipated outcomes) in terms you can understand. You have the right to effective communication and to participate in the development and implementation of your plan of care. You have the right to participate in ethical questions that arise in the course of your care, including issues of conflict resolution, withholding resuscitative services, and forgoing or withdrawing life-sustaining treatment.
Make decisions regarding medical care, and receive as much information about any proposed treatment or procedure as you may need in order to give informed consent or to refuse a course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved, alternate courses of treatment or non-treatment and the risks involved in each, and the name of the person who will carry out the procedure or treatment.
Request or refuse treatment, to the extent permitted by law. However, you do not have the right to demand inappropriate or medically unnecessary treatment or services. You have the right to leave the hospital even against the advice of members of the medical staff, to the extent permitted by law.
Be advised if the hospital/licensed health care acting within the scope of his or her professional licensure proposes to engage in or perform human experimentation affecting your care or treatment. You have the right to refuse to participate in such research projects.
Reasonable responses to any reasonable requests made for service.
Appropriate assessment and management of your pain, information about pain, pain relief measures and to participate in pain management decisions. You may request or reject the use of any or all modalities to relieve pain, including opiate medication, if you suffer from severe chronic intractable pain. The doctor may refuse to prescribe the opiate medication, but if so, must inform you that there are physicians who specialize in the treatment of pain with methods that include the use of opiates.
Formulate advance directives. This includes designating a decision maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care. Hospital staff and practitioners who provide care in the hospital shall comply with these directives. All patients’ rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf.
Have personal privacy respected. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. You have the right to be told the reason for the presence of any individual. You have the right to have visitors leave prior to an examination and when treatment issues are being discussed. Privacy curtains will be used in semi-private rooms.
Confidential treatment of all communications and records pertaining to your care and stay in the hospital. You will receive a separate “Notice of Privacy Practices” that explains your privacy rights in detail and how we may use and disclose your protected health information.
Receive care in a safe setting, free from mental, physical, sexual or verbal abuse and neglect, exploitation or harassment. You have the right to access protective and advocacy services including notifying government agencies of neglect or abuse.
Be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience or retaliation by staff.
Reasonable continuity of care and to know in advance the time and location of appointments as well as the identity of the persons providing the care.
Be informed by the physician, or a delegate of the physician, of continuing health care requirements and options following discharge from the hospital. You have the right to be involved in the development and implementation of your discharge plan. Upon your request, a friend or family member may be provided this information also.
Know which hospital rules and policies apply to your conduct while a patient.
Designate a support person as well as visitors of your choosing, if you have decision-making capacity, whether or not the visitor is related by blood, marriage, or registered domestic partner status, unless:
- No visitors are allowed.
- The facility reasonably determines that the presence of a particular visitor would endanger the health or safety of a patient, a member of the health facility staff, or other visitor to the health facility, or would significantly disrupt the operations of the facility.
- You have told the health facility staff that you no longer want a particular person to visit. However, a health facility may establish reasonable restrictions upon visitation, including restrictions upon the hours of visitation and number of visitors. The health facility must inform you (or your support person, where appropriate) of your visitation rights, including any clinical restrictions or limitations.
The health facility is not permitted to restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.
Have your wishes considered, if you lack decision-making capacity, for the purposes of determining who may visit. The method of that consideration will comply with federal law and be disclosed in the hospital policy on visitation. At a minimum, the hospital shall include any persons living in your household and any support person pursuant to federal law.
Examine and receive an explanation of the hospital’s bill regardless of the source of payment.
Exercise these rights without regard to sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation, gender identity/ expression, disability, medical condition, marital status, age, registered domestic partner status, genetic information, citizenship, primary language, immigration status (except as required by federal law)or the source of payment for care.
If you want to file a grievance with this facility you may do so by writing Barton Healthcare System. The grievance committee will review each grievance and provide you with a written response within 30 days. The written response will contain the name of a person to contact at the facility, the steps taken to investigate the grievance, the results of the grievance process, and the date of completion of the grievance process. Concerns regarding quality of care or premature discharge will also be referred to the appropriate Utilization and Quality Control Peer Review Organization (PRO).
Regardless of whether you use the facility’s grievance process, each patient has the right to present complaints or grievances by contacting the California Department of Public Health.

California Department of Public Health
1616 Capitol Avenue3901 Lennane Drive, Suite 210
Sacramento, CA 95814
(916) 263-5800

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Important Numbers

For outside local call, dial 9 & number.
For long distance, dial 9-0-0 then area code & number.
From hospital phone, dial last 4 digits of number for hospital departments.

Ambulatory Surgery: 543-5875
Case Management: 543-5970
Community Health Center: 543-5623
Emergency Dept. (24 hours): 543-5890
EKG: 543-5881
Front Desk Lobby: 543-5926
G.I. Lab: 543-5985
Home Health: 543-5581
Hospice: 543-5581
Infusion Services: 543-5876
Intensive Care Unit: 543-5860
Laboratory: 543-5855
Medical Imaging: 543-5850
Medical Surgical (Med Surg) Unit: 543-5870
Nutritional Services: 543-5824
Pharmacy: 543-5883
Physical Therapy: 543-5896
Orthopedic (Ortho) Unit: 543-5865
Quality Management: 543-5899
Recovery/P.A.C.U.: 543-5370
Registered Dietitian (Inpatient): 543-5823
Respiratory Care: 543-5884
Risk Management: 543-5845
Skilled Nursing Facility: 543-5885
Surgery: 543-5880

OTHER IMPORTANT NUMBERS
Adult Protective Services: (530) 573-3201
Child Protective Services: (530) 573-3201
Tahoe Turning Point: (530) 541-4594
Tahoe Youth and Family Services: (530) 541-2445
El Dorado County Health and Human Services: (530) 573-3155
Live Violence Free: (530) 544-2118
California Dept. of Public Health Licensing & Certification: (916) 263-5809